Payment & Delivery - Profood Limited

Payment & Delivery

Please note the following holiday delivery schedule:

Fri. February 8th

Mon. February 12th

Tue. February 13th

Wed. February 14th

🐲 Happy Lunar New Year from all of us at PROFOOD🐲

What are your opening hours?

Our offices are open Monday to Friday – from 9:30 am to 6 pm.

We are closed on weekends and national holidays.
Our online shop is always open.

How can I reach you?

phone: +852 2518 8886
fax: +852 2518 8878

What payment methods do you accept?

We accept Visa, Mastercard, American Express, FPS, PayPal and Google Pay. All credit cards are processed by Shopify Payments. We also accept cheques payable to »Profood Limited«, wire transfers to our Wing Hang Bank account: 802 – 050 – 968 – 001 (Bank Code: 035), FPS to our instruction link >>105922868<< and Cash on Delivery if you come directly to our office.

Do you have a minimum order for free delivery?

Yes, orders to Hong Kong Island and Kowloon have a $500 HKD minimum order amount for free delivery, or an $100 HKD delivery fee. Orders to New Territories and Discovery Bay have a $700 HKD minimum order amount for free delivery, or a $225 HKD delivery fee. All wines have a minimum order of 6 bottles or $1,500 HKD, whichever is less.

When will I receive my order?

We do our best to offer next day (sometimes even same day) delivery Monday to Friday for orders received before 3pm.
Orders placed after 3pm on a Friday will be delivered the following Monday.
Orders placed on a Saturday or Sunday will be delivered the following Monday or Tuesday.

Where in Hong Kong do you deliver?

We deliver to Hong Kong Island, Kowloon and parts of New Territories & Discovery Bay.

We do not deliver to: Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, Closed Areas, Ma Wan (Park Island), Lo Wu, Po Toi, Tung Lung Chau, Grass Island, Crooked Island, Tung Ping Chau, Mui Wo, Lamma Island, Peng Chau, Cheung Chau, Tai O.

Do you ship internationally?

Many of our foods are not eligible for international shipping but we do occasionally get requests for dry foods (e.g. snack bars, coffee and chocolate) and kitchen accessories. We have successfully delivered these items to select countries in Asia and Europe. If you are interested in placing and international order please drop us an email first at to get a quote.